Support & FAQ
Everything you need to know before ordering
Delivery, returns, product info & support – clear and straightforward.
How long does delivery take?
We offer free express shipping across the UK. Orders are typically delivered within 2–3 working days. Tracking is sent by email once your order has been dispatched.
How do returns work?
You can return your order within 30 days of receiving it. Contact our support team and we’ll guide you through the return process.
Where can I use the massager?
Relence is designed for areas such as the neck, shoulders, back and legs. Adjust the position and intensity to what feels comfortable for you.
Which payment methods do you accept?
You can pay by PayPal, credit or debit card, Klarna and other payment methods shown at checkout.